IVR GURU

Best IVR Service provider in Delhi for your business

Features of an IVR Service

Call masking

Hide your personal number behind virtual number to maintain privacy between you and your customers.

Call recording

Record your customers calls to resolve on-call disputes and train your staff with the help of call recordings.

Automatic call routing

Collect input about the callers’ requirement and routes call automatically to the right department.

Sticky agent

Connect your callers with a pre-defined executive whenever they call on your IVR number.

Virtual receptionist

Invest your capital in an IVR and reduce the human error rate by inculcating voice greeting in your business processes.

Call tracking

Track business calls and gets a detailed analytical report about the number of calls missed/received.

24x7 Customer Support

Customers are offered 24x7 uninterrupted support through recorded messages and their queries are instantly resolved.

Live Panel

Agents can conviniently track live calls and see real-time call logs and statistics in the live call dashboard.

Multi-level IVR

Multiple levels in IVR can be created and configured separately with brilliantly-designed call flows.

Intelligent Call Routing

Call routing intelligently routes every caller to the right department & agent so that long call queues can be excluded.

Instant Notifications

Missing a customer call means losing the opportunity to solve their problem. With real time SMS and email notifications, you can keep a track of every call your agent misses.

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